Privacy Policy

Information We Collect

We collect information that you provide directly, information collected automatically when you use our services, and information obtained from third-party sources.

• Account and Service Information: Name, email address, phone number, company name, billing address, and payment details when you contact us, create an account, or begin a service engagement.
• Profile Data: Profile photos, job title, and preferences you set within the platform.
• Communications: Messages, support tickets, feedback, and any other content you send to us or generate through the platform.
• Usage Data: Log data, device information, IP addresses, browser type, pages visited, features used, and interaction patterns collected automatically through cookies and similar technologies.
• Third-Party Data: Information from integrated services such as CRM platforms, email providers, and social media accounts that you connect to ByteDesk.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our platform and services.
• To process transactions, send billing confirmations, and manage your subscription.
• To personalize your experience and deliver content and features relevant to your needs.
• To communicate with you about updates, security alerts, and support-related messages.
• To analyze usage patterns and improve our platform, features, and overall user experience.
• To detect, prevent, and address fraud, abuse, and security issues.
• To comply with legal obligations and enforce our terms of service.

Information Sharing

We do not sell your personal information. We may share your data in the following limited circumstances:

• Service Providers: We share data with trusted third-party vendors who perform services on our behalf, such as payment processing, cloud hosting, analytics, and customer support tools. These providers are contractually obligated to protect your data.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or use of your data.
• Legal Requirements: We may disclose information when required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• With Your Consent: We may share your information for other purposes when you provide explicit consent.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. When you close your account, we will delete or anonymize your data within 90 days, except where we are required to retain it for legal, regulatory, or legitimate business purposes such as resolving disputes or enforcing our agreements.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal data, subject to certain exceptions.
• Portability: Request a machine-readable copy of your data to transfer to another service.
• Opt-Out: Unsubscribe from marketing communications at any time using the link in our emails or through your account settings.
• Restriction: Request that we limit the processing of your data under certain conditions.

To exercise any of these rights, please contact us at privacy@bytedesk.ai. We will respond to your request within 30 days.

Cookies and Tracking

We use cookies and similar tracking technologies to collect usage data, remember your preferences, and improve our services. You can control cookie settings through your browser or by visiting our Cookie Policy page. Essential cookies required for the platform to function cannot be disabled.

Security Measures

We use technical and organizational safeguards designed to protect your data, including access controls, operational monitoring, and encryption where appropriate. No method of transmission over the internet is completely secure, but we work to improve our practices as the services and platform evolve.

Children's Privacy

ByteDesk is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child under 16, we will take immediate steps to delete that information. If you believe a child has provided us with personal data, please contact us at privacy@bytedesk.ai.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will notify you by email or through a prominent notice on our platform at least 30 days before the changes take effect. Your continued use of ByteDesk after the updated policy becomes effective constitutes your acceptance of the changes.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Email: privacy@bytedesk.ai
• Mail: ByteDesk, Inc., 548 Market St, Suite 35000, San Francisco, CA 94104
• Or visit our Contact page.