Help Center

How Can We Help?

Find answers about ByteDesk services, platform access, retainers, and how we move from audit to shipped work.

Browse by Topic

Start with the area closest to the work you need handled.

Plans & Billing

Questions about retainers, invoices, subscriptions, and scoped service work.

Contact billing

Growth Consult

What to expect before the first audit, backlog review, and service plan.

Book consult

Marketing Work

SEO, content, local visibility, campaigns, reporting, and marketing priorities.

Discuss marketing

Websites & Apps

Website builds, client portals, dashboards, DNS, deployment, and maintenance.

Discuss software

CRM & Automation

Pipeline cleanup, follow-up workflows, onboarding, tasks, and handoff maps.

Discuss workflows

AI & Platform

AI assistance, enrichment, reporting, tenant access, and platform-backed delivery.

Discuss AI

Frequently Asked Questions

Quick answers to the questions we hear most often.

We start with the business problem, current website, customer workflow, CRM shape, reporting needs, and any AI opportunities. The goal is to identify the highest-leverage work before recommending a package.

The core business is managed marketing, software, automation, and AI services. The platform is used internally to deliver the work and can be offered as a tenant service when it gives the client useful visibility or control.

Yes. We can audit the current stack, clean up workflows, connect data where it is practical, and decide what should stay, change, or move into a ByteDesk-managed surface.

Service work is scoped before billing starts. Some clients use project work, some use an ongoing retainer, and some add tenant platform access when it helps the engagement.

Typical work includes websites, web apps, client portals, dashboards, forms, internal tools, deployment flows, and maintained improvements tied to the marketing or operations backlog.

AI is used inside workflows: research, extraction, enrichment, reporting, chat support, content assistance, and review loops. We avoid positioning AI as a magic replacement for implementation work.

Yes, when tenant access is part of the service plan. The platform can expose work, reports, website status, metrics, messages, billing, and selected operating surfaces.

Requests are collected into a managed backlog, prioritized against the current business goal, and shipped in cycles so urgent work does not bury the highest-value improvements.

Still Need Help?

Bring the problem, the active scope, or the decision you need help making.

Email

Send questions about service scope, billing, or active work.

hello@bytedesk.ai

Growth Consult

Use the consult request when you need help choosing the right service path.

Active Client Support

Retainer and project clients receive the support path defined in their scope.

Scope-based

Ready to map the work?

Start with a focused growth consult and leave with a practical next step.