Documentation

Guides for working with ByteDesk

Practical orientation for services, tenant platform access, developer surfaces, and the operating model behind delivery.

Quick Start Guides

Start with the path that matches your current business problem.

Start a Service Engagement

Understand the first consult, audit, backlog, and handoff into active delivery.

Read guide

CRM and Workflow Prep

Prepare contacts, pipelines, tasks, follow-up, and onboarding context before automation work begins.

Read guide

Website and App Launch

Plan the path from audit to build, preview, deployment, DNS, and reporting.

Read guide

Platform Guides

Platform areas that support the managed service model.

Email Marketing

Plan campaigns, content priorities, follow-up, and reporting loops.

Website Builds

Scope websites, landing pages, portals, and maintained web surfaces.

CRM & Pipelines

Manage contacts, opportunities, service handoffs, and customer context.

Workflow Automation

Map repeated steps before connecting triggers, tasks, email, and webhooks.

Development Workspace

Move planned work through scaffolding, preview, deployment, and monitoring.

Reputation Management

Review digital presence, local visibility, and content opportunities.

Developer Resources

Technical surfaces are scoped around the service plan and tenant needs.

API and Platform Access

Use platform access when it supports a scoped service engagement or tenant workflow.

Explore the API

Webhooks

Use webhook-style workflows where event-driven handoffs support automation.

Learn about webhooks

Implementation Surfaces

Understand the platform areas that support audits, CRM, development, reporting, billing, and AI assistance.

View platform

Changelog

Track public positioning, platform story, and service packaging changes.

View changelog

Need a specific guide?

Send the workflow, website, CRM, or AI question and we will point you to the right next step.